Support
We read every message and usually reply within two working days.
Email us
Questions, problems, feedback or data requests:
info@moneapps.comIf something isn't working, tell us your iPhone model and what you were doing when it happened.
Common questions
Subscription and billing
How do I cancel my subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, then Nara. Cancel at least 24 hours before the current period ends to avoid the next charge. Deleting the app does not cancel a subscription.
Can I get a refund?
Payments go through Apple, so refunds are handled by Apple under its own policy. Request one at reportaproblem.apple.com. We are not able to issue refunds ourselves.
I paid but Nara still asks me to subscribe
Open your profile (the icon at the top of Today) and tap Restore purchases, using the same Apple ID you bought with. If that doesn't work, email us.
Does my subscription work on another iPhone?
Yes, on any iPhone signed in to the same Apple ID. Open your profile on the new phone and tap Restore purchases.
Using Nara
How do I change my due date or week?
On the Today screen, tap the pencil next to your days to go and update your week or due date.
How do I change the language?
Open your profile (the icon at the top of Today) and choose Language. Nara speaks English, Turkish and Spanish.
My steps don't show
Tap Allow access on the step tile. If you said no before, iPhone won't ask again: open the Health app, tap your photo, then Apps, Nara, and turn on Steps.
The voice is quiet or missing
Check the ringer switch and volume. Cues play through the media volume, alongside your own music.
Health and safety
When should I stop a session?
Stop at once and contact your midwife or doctor if you have bleeding, fluid loss, regular contractions, chest pain, a severe headache, calf pain or swelling, dizziness, or your baby moving less. In an emergency call your local emergency number.
My doctor told me not to exercise
Follow your doctor. When you tell Nara about a condition it switches to breathing and rest only, until you tell it your doctor has cleared you.
Privacy and your data
What does Nara collect?
Nara has no sign-up and never asks for your name or email. Our privacy policy lists exactly what is recorded and what stays on your phone.
How do I delete my data?
Deleting the app removes your diary and notes, which only ever lived on your phone. To delete the anonymous records we hold, email us from the same device and we will explain the one identifier we need.